Privacy Policy
Last updated: 21 June 2026
Independent Life is operated by Able (South) Ltd. This policy explains how we collect, use and protect personal information when you visit this website, contact us or use the Independent Bathing Assistant.
Who is responsible for your information?
Able (South) Ltd is the data controller. We are registered in England and Wales under company number 06663739. Our registered office is C/O Xeinadin, First Floor, Secure House, Lulworth Close, Chandler's Ford, Eastleigh, England, SO53 3TL.
Privacy enquiries can be sent to info@independent-life.co.uk.
Information we collect
- Your name, email address, telephone number and postcode.
- Information you include in an enquiry or chatbot conversation.
- Your availability, contact preferences and details about a proposed adaptation.
- Technical and security information such as IP address, browser information and form-validation data.
- Your cookie and storage preferences.
Please do not send medical records or more health information than is reasonably needed to explain your accessibility requirements.
How and why we use information
- To respond to enquiries and discuss suitable bathing adaptations.
- To arrange surveys, prepare proposals and take steps requested before a contract.
- To deliver agreed work and provide aftercare.
- To operate and improve our website, forms and chatbot.
- To prevent spam, fraud, misuse and security incidents.
- To meet legal, regulatory, tax and accounting obligations.
Our lawful bases
Depending on the circumstances, we process information because it is necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, or for our legitimate interests in responding to customers, operating our business and keeping our services secure. Where consent is required, you may withdraw it at any time.
Chatbot and automated processing
Messages sent to the Independent Bathing Assistant are processed by an automated AI service to generate replies. The assistant provides general information and does not make legal or similarly significant decisions about you. Important recommendations, availability and quotations must be confirmed by a member of our team.
Who we share information with
We may use trusted providers for website and database hosting, AI processing, email delivery, spam prevention, IT support and professional advice. We share only what is reasonably necessary for them to provide their service. We may also disclose information where required by law or in connection with legal claims.
Some providers may process information outside the UK. Where this occurs, we require an appropriate transfer mechanism or other lawful safeguard. You can contact us for more information about safeguards relevant to your data.
How long we keep information
We retain information only for as long as reasonably needed for the purposes described above. The period depends on whether an enquiry leads to work, our relationship with you, warranty and aftercare needs, and applicable legal, tax, insurance and dispute-resolution requirements. Information that is no longer needed is deleted or anonymised.
How we protect information
We use proportionate technical and organisational measures intended to prevent unauthorised access, loss, misuse or disclosure. No internet service is completely risk-free, so please avoid sending unnecessary sensitive information through website forms or chat.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to erase or restrict the use of information;
- object to processing based on legitimate interests;
- receive certain information in a portable format; and
- withdraw consent where processing relies on consent.
Your right to object: You may object at any time to direct marketing and, in some circumstances, to processing based on our legitimate interests.
To exercise a right, email info@independent-life.co.uk. We may need to verify your identity before responding.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
Updates to this policy
We may update this policy when our services or legal obligations change. The latest version will be published here with a revised update date.